Shopping FAQs

-Order1. How do I place my order?

Ordering online from Minimalist Tees is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘CHECKOUT’ button. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

2. An item added to my shopping bag was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however, stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

3. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

4. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

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+ Shipping

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2. How much does the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors: The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package.

3. How long will it take to receive my order?

Please note the total time = processing time (1-3 days) + shipping time(3-5 days)

(this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

4. What is Insurance?

The insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.

+ Return & Exchanges

1. How do I return or exchange an item?

Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. We are not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, We do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

- Refunds

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

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